Latest news
Welcome to the Trader news feed. We'll be using this area to keep you up to date with any news, product updates and technical notifications.
17 November 2023 - Support Closing at 4pm on 1st Decemeber 2023
Please note that our Support Department will be closing at 4pm on Friday 1st December 2023 for staff training. There will be skeleton staff available for emergency support. You can continue to log tickets by emailing support@integrity-software.net as normal. Normal service resumes at 9am on Monday 4th December 2023. Thank you for your understanding.
12 September 2022 - Bank Holiday Monday 19th September 2022
Please be aware that we will be observing the UK Bank Holiday on Monday 19th September 2022 for Her Majesty Queen Elizabeth II's State Funeral, as announced at the weekend. Business resumes as normal on Tuesday 20th September 2022. Thank you.
24 August 2020 - Irish VAT Changes
The standard rate of VAT will be temporarily decreased from 23% to 21%, with effect from 1 September 2020. This will last for 6 months, whereupon the rate will revert back to 23% (from 1 March 2021). This decrease will apply to all goods and services which are currently subject to VAT at 23%. Reduced rate of VAT and zero-rated goods and services are not affected by the change. From 1 September 2020, you are still likely to receive Purchase Invoices raised prior to the change using the old rate of 23% and you may also need to raise Credit Notes using the old rate of 23%.
What you need to do:
You will be required to change the VAT codes in Trader to reflect this; please download the documentation explaining how to do this here, then download the VAT Changer Utility here. Please ensure you do this as soon as possible so your system is updated ready for 1 September.
25 June 2020 - Important notice for MTD VAT users
If you use the MTD VAT module in Trader, please can you contact Support on 03453 40 30 40 before your next submission, as there is an important update (version 9.02), that needs to be applied. Many thanks.
Ways to contact us
Did you know there are a number of ways you can contact us and keep up to date with the latest news, product updates and technical notifications?
Customer Support and Accounts queries
For Customer Support or Accounts queries, please call us on +44 (0) 3453 40 30 40 (UK) or +353 (01) 531 4942 (IRE). You can also email us at support@integrity-software.net. We aim to respond to all queries within one hour.
Technical Announcements
From time to time we will need to update you on technical issues. These will be published here on the news feed within your Trader software. We will also post updates on our social media pages which are detailed below:
Integrity Software: @integritysw
Trader: @tradersw
Latest News
We publish a wide range of news on the Trader website. Click here to read more - integrity-software.net
Contact details
Accounts Enquiries
Call +44 (0)3453 40 30 40 | Email
Customer Support
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